Contact & FAQ's

FAQs

Can I adjust the size of the stainless steel band?

Yes, this can be done by taking off or adding back on some of the links. It's preferable to take your watch to a jeweler or a watch repair specialist to be certain that you don't inadvertently cause damage to your watch.

What does Swiss movement mean?

The mechanism and battery are manufactured by Swiss watchmakers, renowned for their expertise. They are of a superior quality, which equals durability and reliability.

Where can I purchase a replacement band?

Please contact customer service via email at info@levovwatches.com to find out about replacement band availability, as these are limited edition items.

How do I care for my watch and keep it in good working order?

As with all luxury watches, LEVOV watches should be treated gently. Do not apply any blunt or sharp objects to the watch surface, even when removing the protective plastic wrapping, and avoid banging or scraping against hard or rough surfaces.

What is the best way to clean my LEVOV watch?

Wipe the watch with a gentle microfiber cloth to remove dust, smudges and dirt. Chemicals and any abrasive materials should not be used.

Can't find the answer to your question?

Contact us and we'll get back to you within the next 48 hours.

Shipping

Once you choose and order your LEVOV watch, we want you to receive it as soon as possible. That’s why we offer the following excellent shipping options:

- Free Shipping within the US. Item will be received in 3-5 business days. *

- Overnight shipping available for an additional $10.00

* LEVOV cannot be responsible for unanticipated delays during processing or shipping

Returns

We hope you will fall in love with your watch as soon as you receive it! However, if for some reason you decide that the watch is not right for you, we’ll be happy to take it back and you will get a full refund.

- Unworn watches may be returned within 30 days of delivery.

- Watches must be undamaged and with all tags connected to the watch in their original form.

- Proof of purchase must be included in the return package.

Warranty

LEVOV stands for integrity and customer satisfaction.

All watches offered by LEVOV have a 1 year warranty on mechanical malfunction. The warranty does not apply to products that have been altered or improperly used.

Notice of a defect must be received by LEVOV within a year from the date of purchase.

Straps, bands, PVD plating and other non-mechanical watch parts are excluded from the warranty.

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